FAQ

Find your Question in the FAQ

Find quick answers to your questions to make your shopping easier.

GENERAL QUESTIONS

What is Urban Travel Essentials?

Urban Travel Essentials is your go-to shop for high-quality travel gear designed to make your journeys much more smoother.

Do you ship internationally?

Yes! We ship to every country worldwide, so no matter from where you’re traveling, you can get your essentials deliverd to your location.

What currencies do you accept?

We support multiple currencies to make shopping convenient for travelers across the globe.

PRODUCTS & CATEGORIES

What kind of apparel do you sell?

We offer travel-friendly apparel, including lightweight, breathable clothing, wrinkle-resistant outfits, and weather-proof gear designed for comfort and convenience.

What accessories are available?

Our accessories range from packing organizers, neck pillows, RFID-blocking wallets, locks, and more, everything to keep your trip hassle-free.

What types of luggage do you offer?

We provide various luggage options, including carry-ons, backpacks, duffel bags, and anti-theft designs to suit different types of travelers.

Do you sell electronics for travel?

Absolutely! We stock power banks, noise-canceling headphones, portable Wi-Fi devices, universal chargers, and other essential electronics to keep you connected on the go.

ORDERS & PAYMENT

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal, Apple Pay, Google Pay, and select regional payment options.

Can I modify or cancel my order after placing it?

If your order hasn’t been processed yet, we may be able to modify or cancel it. Contact our support team as soon as possible for assistance.

Do you offer refunds and returns?

Yes, we have a flexible return and refund policy. If you’re unsatisfied with your purchase, you can request a return within 30 days of receiving your order.

SHIPPING & DELIVERY

How long does shipping take?

Shipping times vary depending on your location and the selected shipping method. Typically, delivery takes between 5 to 15 business days, but express options are available.

How can I track my order?

Once your order has shipped, we’ll send you a tracking number via email. You can use this to monitor your package’s journey to your doorstep.

Do you offer express shipping?

Yes! We have express shipping options for those needing their travel essentials quickly. Check availability at checkout.

CUSTOMER SUPPORT

How can I contact customer support?

Our customer service team is here to assist you! You can reach us via email, or phone. Check our Contact Us page for details.

Do you have a loyalty program or discounts?

Yes! We offer exclusive discounts and perks through our loyalty program. Sign up to receive updates on promotions and special deals.